FAQ

Where do you ship?

Currently we only ship to U.S. customers.

Your shipping cost is automatically calculated through our website by weight to give you the best shipping options available for your area, and you are able to choose between multiple options at checkout.

Do you offer free shipping?

All orders over $75 automatically receive free shipping!

What are your processing times?

We create the tea blends and and hand fill each individual jar. All orders will be shipped out in the order that they are received. Please have patience and allow for longer processing times for the holidays. We are a small business and hand-blend each of our teas, so our typical processing time may lengthen from 3-5 business days to 5-7 business days during the holiday season, depending on order sizes and shipping backlogs.

How do you brew your tea?

Fill a metal tea ball or paper tea bag with 1-2 teaspoons per 8 oz. Pour boiling water over tea. Let steep for 3-4 minutes depending on desired strength. Sweeten to taste.

How do I take care of my tea?

Please keep your tea jar in a cool, dry place. The tea/herbs can lose their potency and flavor if left in sunlit areas for long periods of time.

Where do the “magical properties” come from?

We use Cunningham’s Encyclopedia of Magical Herbs as a source for magical properties, as well as Jae's extensive knowledge as a kitchen/eclectic witch.

Where do you source your herbs/spices/tea from?

We source our herbs, spices, and teas from various wholesalers. San Francisco Herb Company, Starwest Botanicals, Herbal Mansion, and Mount Hope Wholesale are our mainstays.

Where do you source your glitter from?

The glitter we use is the Brew Glitter brand. More information on Brew Glitter can be found HERE.

Is your tea considered "organic"?

Our business is not registered with the USDA as organic. However, many of the products we use in the tea blends are registered as organic or fair trade from the wholesalers we purchase from.

How much glitter is in each jar?

There is approximately 1/8th of a teaspoon of edible glitter per 9 oz amber jar - each jar will vary as we do this process by hand.

Do you sell tea without glitter in it?

Not currently.

Do you sell decaf?

Yes. Decaf is not available for every blend, as it depends on the ingredients in the tea (for example, cacao nibs contain caffeine therefore tea blends with cacao nibs cannot be made decaf). If a tea blend is available to be made decaf, it will be shown in the "Options" menu on the product's page.

There is an issue with my order. Can I get a refund?

We understand that things may happen in transit that are out of our control. If there is an issue with your order, please contact us through the Contact Us page and we will try our best to accommodate your issue. Please see the Refund Policy page for more information.

Do you donate tea for personal reviews and giveaways?

Yes! Please reach out through the Contact Us page if you are interested. If you are another bookish business that would like to partner with us for a giveaway, please reach out to us!

Do you make custom blends?

Yes! Please reach out through the Contact Us page if you are interested in a custom blend for personal use.

If you have any questions or concerns, please email us at etherealmoonyteas@gmail.com, or use the Contact Us page!